About the Freedom Fund
The Freedom Fund (www.freedomfund.org) is a global fund with the sole aim of helping end modern slavery.
We are a catalyst in the global effort to end modern slavery, working in the countries and sectors where it is most prevalent. We invest in and partner with organisations and communities on the frontlines of ending exploitation.
About the position
This is an exciting opportunity for an ambitious individual to increase the effectiveness and impact of a non-profit working to improve the lives of millions of the most vulnerable people around the world.
This position supports the Freedom Fund globally. Reporting to the Senior Manager of HR and Operations, the IT Officer will be responsible for troubleshooting issues and providing internal IT support for system users, supporting the Freedom Fund’s IT processes, and providing technical support on existing and new infrastructure and software.
The successful candidate will act as point of contact between the organisation and (internal & external) support services for day-to-day operational activities, this role will support the delivery of technology solutions, coordinating with core service providers to ensure continuity of service.
Due to the international nature of the Freedom Fund, it is expected that the part time hours will be spread over five days, and include both mornings and afternoons (e.g., Monday morning, Tuesday afternoon etc). We expect to negotiate mutually convenient hours with the successful candidate and will be willing to discuss hours that work around other commitments such as study or childcare.
Responsibilities
Internal IT support
- Serve as the in-house IT support for the global organisation, providing IT troubleshooting for all staff.
- Work with all departments to ensure they are sufficiently and appropriately equipped with IT resources and that there is consistent maintenance and management.
- Manage all physical IT assets and infrastructure.
- Set up and onboard new starters, training new staff on all core organisational IT systems.
- Support the administration of key IT systems such as Business Central (our accounting software) and Salesforce (our Customer Relationship Management software).
- To ensure that approaches used to deliver new technologies and services are creative yet practical and founded on research and understanding of organisational requirements. Identify working processes or policy improvements and propose changes to the Senior HR and Operations Manager.
Grant Management System Support
- Support the implementation of our Grant Management System, providing technical assistance and on-going administration.
Infrastructure and Cyber Security Implementation
- Review existing IT audit - infrastructure, systems, and procedures, and make recommendations for adopting secure practices to meet the strategic needs of the Freedom Fund.
- Work alongside an external consultant to support the technical implementation of new infrastructure.
- Design and run ongoing training for Freedom Fund staff on secure communications and cyber security.
Qualifications and experience
Essential
- Experience of providing IT support to an organisation.
- Experience of both Mac and PC support.
- Comfortable providing support on Google Workspace, Slack, Dropbox, Zoom, Teams, and Microsoft Office.
- Outstanding written and verbal communications skills in English, ability to use ‘plain English’ in explaining complex concepts and to present information in succinct ways.
- Entitled to work in the UK without work permit sponsorship from the Freedom Fund.
Personal attributes
- Excellent verbal and written communication
- You will have problem solving, logical troubleshooting and analytical skills
- Strong project management skills
- Flexible, “can-do” attitude
- Ability to work independently, displaying strong initiative in solving day-to-day problems with limited direction.
Compensation
- £31,964 - £32,783 per annum pro rata (£15,982 - £16,397 actual)
- 10% non-contributory pension scheme.
- 25 days holiday pro rata, plus public holidays.
How to apply
Applications should be submitted in English and include a CV, cover letter (maximum one page) and contact details of two professional referees, one of which must be the applicant’s current / most recent line manager or current / most recent Head of HR. If professional referees are not applicable, personal references are welcomed, providing they are able to speak to the strengths listed in the above description.
Please send applications by email in PDF format to jobs@freedomfund.org, including ‘IT Officer’ in the subject line by Monday 25th September 2023 at 9.00am BST.
Please note that only candidates selected for further consideration will be contacted. No phone calls please. No agencies please.